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SUMMARY:TDIC Webinar: The Refund Obstacle Course: Mastering Communication and Risks - 6/23/26
DESCRIPTION:Uncomfortable handing patient refunds? You’re not alone! Learn practical strategies and proven communication techniques to respond to patient requests while maintaining continuity of care and objective documentation that protects your dental office. By skilling up on best practices\, you can preserve goodwill during negotiations\, foster transparent communication and effectively address patient concerns. \nLearning Objectives: \n\nDevelop strategies to manage patient refund requests while maintaining trust and continuity of care.\nImplement best practices for refund negotiations while promoting clear communication and goodwill.\nUnderstand proper documentation of refund discussions to minimize risks and support optimal outcomes.
URL:https://sccds.org/events/tdic-webinar-the-refund-obstacle-course-mastering-communication-and-risks-6-23-26/
LOCATION:Online Webinar
CATEGORIES:June,Online CE Course,Upcoming Events
ATTACH;FMTTYPE=image/jpeg:https://sccds.org/wp-content/uploads/2026/05/TDIC_26_Refunds-Webinar_6-23_1200x400.jpg
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